Refund policy
Return & Refund Policy
At NABDA, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition as received.
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Be returned in its original packaging.
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Include proof of purchase (order confirmation or receipt).
To request a return, please contact us at:
Email: m.umairstore@gmail.com
Please include your order number and the reason for your return. Once your request is approved, we will provide detailed return instructions.
Please note that returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives:
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Damaged
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Defective
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Incorrect
please contact us within 48 hours of receiving your order at m.umairstore@gmail.com.
Include clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Non-Returnable Items
We cannot accept returns for:
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Products that have been used or intentionally damaged.
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Products returned without their original packaging.
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Customized or personalized items.
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Gift cards.
Sale Items
Items purchased during promotional sales or discounts are non-refundable, unless they arrive damaged, defective, or incorrect.
Exchanges
If you wish to exchange your product, please contact us first.
The quickest way to receive a replacement is to return your original item (once approved) and place a new order.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, NABDA will cover the return shipping costs.
For all other approved returns, the customer is responsible for the return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 10 business days using your original payment method whenever possible.
For Cash on Delivery (COD) orders, approved refunds will be issued via bank transfer or another mutually agreed payment method.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
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